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EMOTIONAL INTELLIGENCE
Managers today need to be more than technical experts,
they must also possess many personal qualities in
order to succeed in their roles. These qualities can
enable managers to better understand themselves and
be sensitive to the feelings and needs of others.
This programme has been developed to promote emotional
intelligence resulting in improved personal and team
performance, thereby leading to corporate success.
Those seeking to enhance their skills in dealing
with the emotional aspects of interpersonal relationships.
This may be in a business or personal context.
Gain an understanding of the concepts of Emotional
Intelligence
Enhance your emotional awareness
Recognise how certain emotions motivate you to achieve
your goals and how others can create barriers to success
Learn how to equip your team members with the skills
necessary to manage their own feelings and emotions
successfully
- To highlight the key concepts of Emotional Intelligence
- To demonstrate how to harness EI for positive
emotions, enhanced morale, improved performance
and corporate success
- To identify how to encourage your team members
to peak perform
- To examine how you can use social competencies
to interact with others
Defining Emotional Intelligence
Understanding your own emotions and how they affect
performance
Developing an awareness of the feelings, emotions
and needs of others
Intuitive decision-making
Managing your internal state to control negative emotions
Employing clear expression to get the best from others
Being receptive to new ideas, processes and information
Embracing change in a flexible and positive manner
Forming collaborative relationships
Emotional loyalty to build trust and commitment
Managing conflict positively
Negativity into positive power
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